Effective Date: 01/01/2025

Matrix Bushfire Privacy Policy

1. Introduction

Matrix Bushfire (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services or visit our website.

2. What Information We Collect

We may collect personal information necessary for providing bushfire planning and design services, including but not limited to:

Name, address, phone number, and email address.
Property details relevant to bushfire assessments.
Any other information you voluntarily provide in inquiries, service requests, or consultations.

3. How We Collect Information

We collect personal information through:

Direct interactions (e.g., phone calls, emails, contact forms, consultations).
Our website, including when you submit inquiries or request services.
Third parties, such as planning consultants or government agencies, when necessary for service delivery.

4. How We Use Your Information

We use your personal information to:

Provide bushfire planning and design services.
Respond to inquiries and provide customer support.
Conduct assessments and prepare reports.
Comply with legal and regulatory obligations.
Improve our services and website functionality.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

Relevant authorities or regulatory bodies when required by law.
Third-party consultants or service providers assisting in service delivery.
Other parties with your consent or as required to complete our services.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss through secure storage systems, encrypted communications, and access controls.

7. Your Rights and Choices

You have the right to:

Access and correct your personal information.
Request the deletion of your personal data where legally permissible.
Opt-out of receiving marketing communications from us.

8. Cookies and Website Tracking

Our website may use cookies and analytics tools to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Matrix Bushfire
matrixbushfire.com.au
info@matrixbushfire.com.au
0461559392